Do you have software installation codes where I need to call support for installation codes?  Print No. There is no software locking in our software in any way to restrict installation or reinstallation. You have an unlimited user license for use within your business. InstallShield sometimes needs the company name and user name but we don't use that information. We do advise you to have strict Windows users logins and EMR Datacenter user login PIN numbers, and office policies of not sharing passwords. We trust our users to safeguard the software and not give copies to their friends. However, we appreciate referrals to http://www.myemrfree.com to download our freeware MyEMR for Windows and CatchPhrase.

how do i change a person's chart name/number?  Print You cannot change or delete a chart number once it is created. You can change a patient's name through the Patient Information icon.

How do I input a patient with the birthday of February 29. The software will not allow me to enter a Leap Year?  Print Enter the birthdate as 02/28/ of the year they were born. Then double-click the date field and you will see the calendar pop-up and there you can choose the 29th

How do I install the new updates?  Print Download the setup files, saving them to your server's C:\Program Files\Chirosoft folder. Make sure you have a current data backup. Make sure no Pocket PC's are connected to a cradle or other connection. All users much be logged off. Once downloaded to the server, browse to its C:\Program Files\Chirosoft folder. Double-click on SetupEMRDatacenter.exe to launch its installation and take the default choices until you have clicked "Finish". Next, double-click on SetupMyEMRWin.exe to launch its installation and take the default choices until you have clicked "Finish". Next, logon to the EMR Suite Attendant, which may advise you that the application and database version are not the same. Agree with the message to upgrade. When the database upgrade is complete,you should be able to proceed logging into the EMR Suite Attendant and launch EMR Datacenter and MyEMR for Windows. Then close the applications. Now that the main computer is installed and the database upgraded, on the workstations, you can browse to Network Places to find \\SERVER\Chirosoft (where "SERVER" is the name of your main computer that has the data) and you will see the SetupEMRDatacenter.exe and SetupMyEMRWin.exe located there. Double-click SetupEMRDatacenter.exe and wait approximately 30-45 seconds for the setup to launch and accept all factory defaults until you click "Finish". Next, in that same \\SERVER\Chirosoft folder, double-click on SetupMyEMRWin.exe and wait approximately 30-45 seconds for the setup to launch and accept all factory defaults until you click "Finish".

How do I print out a CMS-1500 form for only one patient?  Print Open the patient's file. If the claim has already been created, click the Post Insurance icon on the left. You will see all open claims for that patient. Right click the claim you want to print and choose Force CMS-1500 08/05 from the menu. The claim will print. If you haven't created the claim yet, with the patient file open, click Patient > Create Quick Cliam (pre-billing strict). You can then follow the steps above.

How do i set up a patient so that we bill out of network, and do not accept assignment. So that the checks go directly to the patient?  Print On the patient's Insurance Policies window, uncheck the two (2) boxes: Accept Assignment and Gov. Assigned (Box 27).

How do I sign up on the web site for future updated information?  Print As one of our software users, we send periodic eNewsletters regarding software updates automatically to you. If your e-mail is not associated with a user account, you can signup online at http://www.softwaremotif.com/enewsletter-signup/index.asp, which is also available from the home page of http://www.softwaremotif.com and choosing "eNews" from the toolbar.

How do I transfer info from one computer to another?  Print On the new computer, run the installation(s) of SetupEMRDatacenter.exe and/or SetupMyEMRWin.exe. Log in to the factory default database so your database path is set. Then, take a copy of the "Data" folder from the previous computer's C:\Program Files\Chirosoft folder, and paste that copy into the new computer's C:\Program Files\Chirosoft folder. This real "Data" will overwrite the blank factory default "Data".

How do you change a user's security level?  Print Provided you are logged onto the EMR Suite Attendant, go to: Start->All Programs->Software Motif->User Security, choose a user and go to the Permissions tab to modify priviledges.

I am trying to backup info and I do not see the file cs.pub.mdb in my data folder. Only cs.pub.ldb is there. I want to transfer my file info from one computer to another. What should I do?  Print If you do not see cs_pub.mdb with the .mdb extension, this is because, by default, Microsoft Windows suppresses file extensions (such as the .mdb) for known file types. You may only see cs_pub without an extension. To verify this is the cs_pub.mdb file, right-click and goto Properties and you will see the file name fully displayed. Irrespective of your system's preference to show or hide known file extensions, the cs_pub.mdb file is the single (monolithic) SQL data file containing your data and queries as part of EMR Datacenter/MyEMR.

I cannot log on to a database. I'm trying to setup my first computer, and then network 2 other computers.  Print This article will help you! (You may get two errors going out to Database32 since your database path is not correct, ... just click past them and proceed with the instructions.) http://www.softwaremotif.com/help/shared/database/database32.asp

I need to change diagnosis pointers (to a single one) for all my medicare and then resubmit. How do I do this?  Print You can set this on a payer by payer basis. Go into the Insurance Payers catalog. For the payer you wish to change, and go to the CMS-150 Form Preferences and in the DX Relation section, choose "Use ICD code from DX1."

I'm trying to run a pat query on e-mail addresses only. On the smart select screen after I choose e-mail, what do I put in the fields when & values?  Print In the *When* box, choose *Not Equal.* Leave both Value boxes empty.

Is there a way to set a personal PIN on the EMR suite Attendant so my records can be secured from other users?  Print Yes. User Security is suggested in the user login article. We recommend all users have a unique PIN and have strict office policy of not sharing PIN numbers. User Security is self explanatory once the program is loaded. This article will help you! User Security

The EMR Suite sign in is blank on one of my computers, how do I resolve this?  Print Make sure you can browse the network to your server. Then check the location path in database32. http://help.softwaremotif.com/shared/database/database32.asp

What is the PIN number for the Default User?  Print There is not a PIN number for the Default User. Leave it blank to sign in. However, part of things to setup would include assigning PIN numbers and adding users. This is performed from: Start->All Programs->Software Motif->User Security The doctor or owner needs full administrative priviledges. Other users can have permissions granted by the discretion of their supervisor.

Where is the data folder to backup with MyEMR and/or EMR Datacenter?  Print For a factory default installation, the data folder is located at: C:\Program Files\Chirosoft\Data You should backup the entire data folder and its subfolders. Once you have a full data folder backup (which includes ancillary files such as letter templates), the single most important file, assuming a factory default path installation is the following file: C:\Program Files\Chirosoft\Data\Main\cs_pub.mdb When backing up, all users must be closed from all MyEMR/EMR Datacenter applications, as well as no Pocket PC's can be connected through ActiveSync (as Pocket PC's are themselves users).

Where is the manual?  Print Our online manual consists of online help articles with step-by-step instructions, Windows Media training videos, an interactive Frequently Asked Question forum, and a technical support Knowledge Base, online user verbiage exchange, along with personalized telephone training. You will find our online documentation always up-to-date and the Frequently Asked Question forum most likely has your questions already available for quick review. Also visit our online eManual as of December 2007. Online searching makes finding your answer fast. If you don't find your answer, you can suggest a question or we're always happy to provide telephone training and support. Online eTicket System

Where may I find beginner's basic instructions?  Print This article will help you! http://help.softwaremotif.com/emrdatacenter/syllabus_emrdc.asp http://manual.softwaremotif.com